Quality that make sense
Quality Management
AI & BI Enabled Quality Management solution provides you with a single, comprehensive approach to quality management, guaranteeing that all contacts and transactions are carefully supervised and that performance indicators are tightly connected to the most important goals.
Key Features
Quality management maintains a desired level of excellence
Random, Unbiased, Stratified Sampling options
100% Voice Coaching
to the Agent
Automated Reporting
Automated Calibration &
Auditor Process
Control and Visibility to management
DIY Quality form
Design
Create Call, Chat, Email Libraries
for Training & Coaching
Fraud Detection
BI Tools
Process, analyse, and anticipate large volumes of past, current, and future data in order to get real time business insights. Sparrow BI has minimal reliance on the MIS team.
Key Features
The true analytics platform enabling everywhere
Consolidated data from multiple platforms
Data Visualisation
Data Analytics
Reports
Personalised Dashboard
Data Integration
Data Mining
Collaboration
Fastest integration for your brand.
Team Members
Countries
Implementations
globally
Years of combined
CX experience
What Our Client Says
Our clients send us bundle of smiles with our services and we almost love them a lot.
