Quality that make sense
AI & BI Enabled Quality Management solution provides you with a single, comprehensive approach to quality management, guaranteeing that all contacts and transactions are carefully supervised and that performance indicators are tightly connected to the most important goals.
Quality management maintains a desired level of excellence
Random, Unbiased, Stratified Sampling options
100% Voice Coaching
to the Agent
Automated Calibration &
Control and Visibility to management
DIY Quality form
Create Call, Chat, Email Libraries
for Training & Coaching
Process, analyse, and anticipate large volumes of past, current, and future data in order to get real time business insights. Sparrow BI has minimal reliance on the MIS team.
The true analytics platform enabling everywhere
Consolidated data from multiple platforms
Fastest integration for your brand.
Years of combined
What Our Client Says
Our clients send us bundle of smiles with our services and we almost love them a lot.