We help you know the business gaps, process definition and multidimensional technology adoptions and work in the areas of CSAT, NPS and impacting the Customer effort score (CES)
Customer Experience Lab comes with more than 100+ Man years of experience in CX Consulting and implementation across the globe. We have identified the several gaps in the customer journey and have developed the platform and the tools as a solution. Process consulting and gap analysis for user experiences help enterprises with strategies across the journey. In today’s scenario B2C business success depends heavily on customer experience. We at Customer Experience Lab believe in adopting varied approaches where we keep the customer at the core while designing technology solutions around it. We map the customer journey first and then choose the technology implementation path accordingly.
Customer experience (CX), customer service, and sales are all areas in which we counsel businesses. If you need to establish a transformation strategy, we can assist with customer journey optimization, process design, automation lead to opportunities, and the development of a business case for AI and automation.
Development of a CX Strategy
Personify Your Brand
Increase Client Loyalty
Technology Advisory & Implementation
Top 10 CEM Consulting Company in India
Our mission is to create wealth for our eco-system – our people, our partners, and our customers.
Years of combined