Manage your inbox with
a unified interface
Streamline your customer service procedure by generating a conversation for each email interaction via customer service email. Email is one of the most efficient and straightforward customer communication channels. Centralize email with your other communication channels to facilitate the efficiency and effectiveness of your customer service team.
Using contact center software, you can adopt email as a primary mode of communication and enhance response times and customer satisfaction across all channels.
Key Features
Smart email routing
Email analytics and
performance insights
Robust Categorisation
and Prioritisation
Address Blocking, Spam
and ...
Canned Responses
Email Notification
SMS
Texting is an integral aspect of the lives of customers. When you offer SMS customer service, you increase the intimacy of your brand and lower the effort required to receive support. You can resolve issues without increasing the volume of your voice calls. And you may increase agent productivity by permitting agents to manage many SMS interactions simultaneously.
Customers anticipate consistently high-quality interactions with your company. With our service, you can meet clients on the most common devices they employ: their mobile phones. Even when reached via text messaging, provide trustworthy, individualized experiences. With all channels in one location, you can also centralize analytics and reporting, resulting in improved business outcomes over time.
Key Features
Inbound SMS
Outbound SMS
SMS routing
Reporting and Analytics
Seamless Customer Experience
Reports and Analytics
Fastest integration for your brand.
Team Members
Countries
Implementations
globally
Years of combined
CX experience
What Our Client Says
Our clients send us bundle of smiles with our services and we almost love them a lot.
