Overview
Online education is a terrific form of education that is open to students 24 hours a day, seven days a week. Through the remarkable creation of equipment (such as mobile phones) or technology and the availability of the internet, students will be able to learn anything from anywhere with greater flexibility. Online education consists of voice, text, video, animations, discussions with tutors or mentors, and virtual instruction provided by teachers. There are numerous online resources via which instructors and students can connect.
Challenges
- To provide Digital platform for Skills Training, Performance Evaluation, Certification and Emplacement.
- Ensure the continuity of student and teacher experience through different points of contact
- Enhance automation and AI techniques
- Enhance decision-making abilities
- Automatically receive technological updates
- Ability to coach at a desk or from home
- System was incapable of supporting rapid expansion
- Unstable platform lacked required features
- Lack of effectiveness
Solutions
- Inbound
- Outbound
- Chat
- Integrations
- Workforce Engagement Management
- Learning Management Solution
Results
- Omni channel platform gave access to application data from the beginning of the interaction
- Personalized interactions with students.
- Student experiences are enhanced.
- Improved agent efficiency
- Reduced average handle time
- Enhanced customer experience
- Optimized resource allocation
- Awarded official certificates based on quiz performance and completing a course
