Overview
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Challenges
- To provide Digital platform for Skills Training, Performance Evaluation, Certification and Emplacement.
- Ensure the continuity of student and teacher experience through different points of contact
- Enhance automation and AI techniques
- Enhance decision-making abilities
- Automatically receive technological updates
- Ability to coach at a desk or from home
- System was incapable of supporting rapid expansion
- Unstable platform lacked required features
- Lack of effectiveness
Solutions
- Inbound
- Outbound
- Chat
- Integrations
- Workforce Engagement Management
- Learning Management Solution
Results
- Omni channel platform gave access to application data from the beginning of the interaction
- Personalized interactions with students.
- Student experiences are enhanced.
- Improved agent efficiency
- Reduced average handle time
- Enhanced customer experience
- Optimized resource allocation
- Awarded official certificates based on quiz performance and completing a course
