Conversational AI

Chat cum voice bot capable of handling both text and voice based input

Simplify customer journeys with conversational Voice bots and AI-powered Chat bots that provide around-the-clock self-service support and can navigate interactions and channels with ease. Using bots, you can handle tasks across any digital channel more efficiently, and you can easily transfer interactions to a human agent while preserving the conversational context. Manage, consolidate, and orchestrate bots across the phone, web chat, mobile messaging, and smart speaker platforms. Creating and deploying a BOT with us is simple and intuitive, with powerful features such as the ability to include GUI control features such as buttons, photos, text, carousels, date picker, and multi-select check boxes with a simple dashboard selection.

Users can interact with the bot through text or interface elements embedded in a conversational stream displayed in Conversational Flow. Reliable NLP engine possesses a number of essential characteristics that facilitate a satisfying conversation with the end user.

Key Features

BOT must comprehend the manner in which diverse individuals use natural language to express themselves in conversation.

Non-native speakers may not express grammatically correct sentences and may make spelling errors

NLP must also be able to comprehend these languages.

The user can enter a sentence with multiple intent entries

The user may also designate multiple intentions within a single phrase

Can maintain a record of the current conversation as well as previous ones, preventing the need to repeatedly request information from the user

SMS

Texting is an integral aspect of the lives of customers. When you offer SMS customer service, you increase the intimacy of your brand and lower the effort required to receive support. You can resolve issues without increasing the volume of your voice calls. And you may increase agent productivity by permitting agents to manage many SMS interactions simultaneously.

Customers anticipate consistently high-quality interactions with your company. With our service, you can meet clients on the most common devices they employ: their mobile phones. Even when reached via text messaging, provide trustworthy, individualized experiences. With all channels in one location, you can also centralize analytics and reporting, resulting in improved business outcomes over time.