Overview
The BPO industry has been growing at a steady pace and has a significant position in the IT world. The concept of setting up a BPO and running multiple processes for multiple customers at optimum cost and maximum efficiency has driven us to provide the most effective solution for the industry.
Challenges
- Underutilised technology
- Scattered customer data in different applications
- Low customer satisfaction
- Inaccurate Reporting and Analytics
- Improper Workforce Management
- Limited Monitoring of Operations
- Scalability issues
- No Business-Specific Insights
- Low Conversion Rate
- High call abandonment and poor connectivity
Solutions
- Unified Platform for different communication channels
- Advanced Auto-Dialing Capabilities
- Real-Time Dashboards
- Business-Specific Reports related to process performance
- Rule Engine Configurations
- Seamless Integration with Different CRMs
- Quality Monitoring tool
- BI Analytics
- Workforce Planning and Management
- Self-service IVRs and Automation
- Sentiment Analysis
Results
- Omni Channel Dashboard
- Enhanced Tracking Capabilities (ETC)
- Operational Efficiency
- Improved Overall Performance
- Highly scalable and reliable
- Improvement in Overall Revenue
- Build a strong customer relationship.
- Alignment with business goals
