Omnichannel Strategies
for Business

Omnichannel Contact Center/Interaction Hub

Manage all customer interactions across multiple channels to provide effective technical support, customer service, and sales support.

Key Features

Fastest integration for your brand.

50+

Team Members

10+

Countries

50+

Implementations
globally

100+

Years of combined
CX experience

What Our Client Says

Our clients send us bundle of smiles with our services and we almost love them a lot.

Customer Experience Lab team works hard to meet customer requirements on time and customizes the solution to meet customer needs.
COO
tonik
tech-mahindra
terribit
swigy
monneymax
mphasis
karvy
kbzbank
infosys
franklinn
Fujitsu
collectius
cemex
banyan-tree
arya

Frequently Asked Questions (FAQs) on Omnichannel Contact Center

An omnichannel customer service refers to the type of service insisted on by the customer on their preferred grounds. Omnichannel can be divided into many parts: online, offline, social media, email, webchat, SMS, phone calls, and more. Thus, omnichannel customer service refers to the preferred method of service opted for seamlessly via any channel by the customers.

All channels are integrated over a hosted cloud-based server for handling various customer interactions, providing seamless connectivity and no wait time. All channels are connected so that no such interaction can happen twice over the different channels, enhancing the efficiency of the support team.

Both terms are confused a lot because of their similarities in a single aspect. Multichannel customer service refers to the potential channels provided for interacting with the customer. Each and every channel utilized has an expert professional providing support to the customers. Omnichannel customer service is interconnected with each of the channels utilized for the purpose. A single trained executive would be in charge of communicating with their clients over multiple channels, thus cutting off wait times and repetition of information or queries conducted over the channels.

Firstly, omnichannel helps keep track and record the interactions on multiple platforms in a single place. This certainly increases the customer experience and helps in providing support on the go. Agent productivity increases to an extent with fewer waiting times, saving time and money over the installation of the software.